Shipping policy

Last updated: July 28, 2026

Shipping at a glance

Shipping destination	United Kingdom (England, Scotland, Wales and Northern Ireland)
Shipping cost	Free shipping on all orders
Order cut-off time	5:00 PM (UK time), Monday – Friday
Handling time	1–2 business days (Monday – Friday)
Transit time	6–8 business days (Monday – Friday)
Total delivery time	7–10 business days
Carriers	Royal Mail and Evri
Tracking	Tracking number emailed after dispatch

At Colombo Boutique, we want every order to reach you smoothly and on time. This page explains everything you need to know about how we process, ship, and deliver your order within the United Kingdom.

Shipping destination

We currently ship exclusively to addresses within the United Kingdom, covering England, Scotland, Wales and Northern Ireland. We do not offer international shipping at this time.

Shipping cost

We offer free shipping on all orders, with no minimum purchase requirement.

Order processing

Once your order is placed, our team begins preparing it for dispatch. Please allow the following timeframes:

Step	Timeframe	Days counted
Order cut-off time	5:00 PM (UK time)	Monday – Friday
Order handling & preparation	1–2 business days	Monday – Friday
Transit time	6–8 business days	Monday – Friday
Estimated total delivery time	7–10 business days	Monday – Friday

Orders placed after 5:00 PM (UK time), or on weekends and public holidays, will begin processing on the next business day. Weekends and public holidays are not counted as business days.

Shipping carriers

Orders are delivered by Royal Mail or Evri, depending on the size of your parcel and your delivery address. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and the carrier handling your delivery.

Order tracking

You can follow your shipment in real time using your tracking number through two options:

The tracking link included in your shipping confirmation email
Our Track Your Order page on our website

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to appear in the system. Carrier scan events can occasionally be delayed at the first checkpoint.

Delivery timeframes & delays

Our estimated delivery window of 7–10 business days covers the vast majority of orders. However, delivery times are estimates and are not guaranteed. Delays can occasionally occur due to:

High carrier volume (e.g. holiday seasons)
Severe weather conditions
Carrier operational disruptions

If your tracking shows no update for more than 3 business days after dispatch, please contact us at support@colomboboutique.com and we will investigate with the carrier on your behalf.

Lost or missing packages

A package is considered lost if it has not been delivered within 8 business days after the end of the estimated delivery window, and this has been confirmed with the carrier. In such cases, we will arrange either a full replacement or a complete refund — whichever you prefer.

If an item is missing from your delivery upon receipt, please contact us at support@colomboboutique.com within 48 hours so we can investigate and resolve it promptly.

If your tracking shows your package as delivered but you have not received it, first check around your delivery area, with neighbours, or at your local collection point. If you still cannot locate it, contact us within 48 hours at support@colomboboutique.com and we will open an investigation with the carrier.

Colombo Boutique remains responsible for your order until it has been successfully delivered to the shipping address provided at checkout.

Order cancellations & modifications

We process orders quickly to minimise handling time. For this reason, changes to an order cannot be guaranteed once it has been placed. If you need to cancel or modify your order, please contact us immediately at support@colomboboutique.com or call us at +44 800 652 3767. We will do our best to accommodate your request before the order enters dispatch.

Once an order has been shipped, it can no longer be cancelled. You may request a return after delivery in accordance with our Return & Refund Policy.

Incorrect shipping address

Please double-check your shipping address carefully before confirming your purchase. For security and operational reasons, we are unable to modify a shipping address once the order has been placed and processing has begun.

Colombo Boutique is not responsible for delivery failures or delays resulting from an incorrect or incomplete shipping address provided at checkout. In such cases, we cannot guarantee a replacement or refund.

Damaged or incorrect items

If your order arrives visibly damaged from transit, please contact us at support@colomboboutique.com within 7 days of delivery. Include your order number and clear photos of the item and its packaging.

If your order contains a defective or incorrect item, please contact us at support@colomboboutique.com within 30 days of delivery with your order number and clear photos. We will assess your case promptly and arrange an appropriate resolution in accordance with our Return & Refund Policy.

Changes to this policy

We may update this Shipping Policy from time to time to reflect changes in our operations or legal requirements. The most current version will always be published on this page with an updated date at the top.

Contact information

Store name: Colombo Boutique
Email: support@colomboboutique.com
Phone: +44 800 652 3767
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.
You can also reach us via the contact form on our Contact Page.