Terms of service

Last updated: July 28, 2026

These Terms of Service govern your access to and use of the Colombo Boutique website and the purchase of products from our store. Please read them carefully before placing an order or using our website.

Throughout this document, the terms "we", "us", and "our" refer to Colombo Boutique, operated by Our Beautiful Country LLC, a company registered in the United States.

1. Acceptance of terms

By accessing our website or placing an order, you agree to be bound by these Terms of Service and all policies referenced within, including our Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and Billing Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase from us.

We reserve the right to update these Terms at any time by posting a revised version on this page. Continued use of the website after changes are posted constitutes your acceptance of those changes. It is your responsibility to review this page periodically.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding agreements
• You will provide accurate, complete, and current information when placing an order or communicating with us
• You are located in the United Kingdom, as we currently only ship to addresses within the United Kingdom

3. Our store and platform

Colombo Boutique is an online women's knitwear store. Our store is built and hosted on Shopify, which provides the e-commerce infrastructure enabling us to sell our products to you. Shopify's own terms and privacy practices apply to their platform independently of ours.

4. Product information

We make every effort to ensure that product descriptions, sizing information, images, and pricing displayed on our website are accurate and up to date. However:

• Colours may appear slightly different on screen depending on your monitor or device settings
• Minor variations in sizing may occur — we recommend consulting the size guide available on product pages
• We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice
• All products are subject to availability and may be discontinued at any time

5. Orders and acceptance

Placing an order on our website constitutes an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to:

• Refuse or cancel any order at our discretion
• Limit quantities purchased per customer or household
• Cancel orders in the event of pricing errors, stock discrepancies, or suspected fraudulent activity

If your order is cancelled after payment has been processed, a full refund will be issued to your original payment method within 7 days. You will be notified by email at the address provided at checkout.

6. Pricing and availability

All prices on our website are displayed in Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to modify prices at any time without prior notice. Price changes do not apply retroactively to orders that have already been confirmed. Promotional prices are valid only during the stated promotional period.

If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel that order and issue a full refund, even after confirmation has been sent.

7. Payments

All payments are processed securely through Shopify Payments and other authorised payment providers. We do not store or have direct access to your full payment card details. By placing an order, you represent that you are authorised to use the payment method provided.

For full details on accepted payment methods and billing, please refer to our Billing Terms and Conditions.

8. Shipping and delivery

We ship exclusively to addresses within the United Kingdom. Orders are processed within 1–2 business days, transit takes 6–8 business days via Royal Mail or Evri, and the estimated total delivery time is 7–10 business days. All carrier information and delivery conditions are detailed in our Shipping Policy. While we aim to meet all estimated delivery windows, delays caused by carriers or circumstances outside our control are beyond our liability. Colombo Boutique remains responsible for your order until it has been successfully delivered to the address provided at checkout.

9. Returns and refunds

We accept returns within 30 days of delivery for unworn, unwashed items in original condition. Defective, damaged, or incorrect items are handled at no cost to you. Our full Return & Refund Policy is included in Section 20 of these Terms. By placing an order, you acknowledge that you have read and agree to those terms. Nothing in these Terms affects your statutory rights as a UK consumer.

10. Intellectual property

All content on this website — including but not limited to product photography, written descriptions, branding, logos, graphics, and website design — is the property of Colombo Boutique or its licensed suppliers and is protected under applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or commercially exploit any content from this website without our prior written consent.

11. Prohibited use

You agree not to use our website or its content to:

• Engage in any unlawful activity or solicit others to do so
• Violate any applicable laws or regulations
• Infringe on our intellectual property rights or those of any third party
• Transmit viruses, malware, or any other harmful or disruptive code
• Collect or harvest personal information of other users without their consent
• Attempt to gain unauthorised access to any part of our website, systems, or data
• Submit false, misleading, or fraudulent information in any form
• Use automated tools to scrape, crawl, or extract data from our website

We reserve the right to terminate or restrict your access to our website if any of the above are violated.

12. User submissions

If you submit any content to us — including reviews, feedback, photos, or suggestions — you grant us a non-exclusive, royalty-free licence to use, reproduce, and publish that content in connection with our products and marketing. You confirm that any submission is your own original work and does not infringe on any third-party rights. We reserve the right to moderate, edit, or remove any submission at our discretion.

13. Third-party links and tools

Our website may contain links to third-party websites or integrate third-party tools and services. These are provided for convenience only and do not constitute an endorsement. We are not responsible for the content, accuracy, or practices of any third-party site. We encourage you to review the terms and privacy policies of any third-party service before interacting with it.

14. Disclaimer of warranties

Our website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties — express or implied — regarding the uninterrupted, error-free operation of the website, or the accuracy of any content displayed. We do not guarantee that the website will be free of viruses or other harmful components. Nothing in this section limits your statutory rights in relation to the products you purchase.

15. Limitation of liability

To the maximum extent permitted by applicable law, Our Beautiful Country LLC, its officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to lost profits, data loss, or service interruptions. Our total liability for any claim arising from your use of our store shall not exceed the amount paid by you for the specific order giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable consumer protection laws, including the Consumer Rights Act 2015.

16. Indemnification

You agree to indemnify and hold harmless Colombo Boutique and Our Beautiful Country LLC, including its officers, employees, and agents, from any claims, losses, damages, or costs (including reasonable legal fees) arising from your violation of these Terms of Service, your use of the website, or your infringement of any third-party rights.

17. Privacy

The collection and use of your personal information is governed by our Privacy Policy. By using our website, you consent to the data practices described in that policy.

18. Governing law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

19. Severability and entire agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by law and the remainder of the Terms shall continue in full force and effect.

These Terms of Service, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and Billing Terms and Conditions, constitute the entire agreement between you and Colombo Boutique regarding the use of our website and the purchase of our products. They supersede all prior or contemporaneous communications, whether written or oral. We may update these Terms at any time to reflect changes in our business, operations, or legal requirements. The most current version will always be published on this page with an updated date at the top. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

20. Return & Refund Policy

Return window. You have 30 days from the date your order is delivered to request a return. Requests submitted after this period will not be accepted. The delivery date shown in your carrier tracking confirmation is used as the starting point of this window. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Item condition requirements. To be eligible for a return, items must be unworn, unwashed, and unused, in their original condition with no signs of wear, alteration, or damage caused by the customer, returned in the original packaging, and include all tags and labels. Items that arrive defective, damaged in transit, or incorrect are exempt from these condition requirements.

Return scenarios. Defective items: eligible, contact us within 30 days of delivery with photos, return shipping covered by Colombo Boutique, resolution is a replacement or full refund. Items damaged in transit: eligible, contact us within 7 days of delivery with photos, return shipping covered by Colombo Boutique, resolution is a replacement or full refund. Wrong item received: eligible, contact us within 30 days of delivery with photos, return shipping covered by Colombo Boutique, resolution is a replacement or full refund. Change of mind: eligible within the 30-day window if the item is unworn and unused, return shipping is the customer's responsibility, resolution is a full refund excluding return shipping. Wrong size selected: eligible within the 30-day window if the item is unworn, return shipping is the customer's responsibility, resolution is an exchange or refund excluding return shipping. Order not delivered: eligible after the loss is confirmed with the carrier, resolution is a replacement or full refund. Order cancellation before dispatch: eligible, contact us immediately, resolution is a full refund. Order cancellation after dispatch: not eligible for cancellation, you may return the order after delivery, return shipping is the customer's responsibility, resolution is a refund after return inspection.

How to initiate a return. All returns must be authorised before any item is sent back to us. Items mailed back without prior authorisation will not be accepted and cannot be refunded. Email us at support@colomboboutique.com with your order number, the item(s) you wish to return, and the reason for your return. For defective, damaged, or incorrect items, attach clear photos of the issue. Our support team will respond within 24 hours on business days. If approved, we will send you the return address and full instructions. Pack your item securely in its original packaging, including all tags, and ship it to the address provided in your return authorisation email. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in return transit.

Exchanges. We are happy to exchange an item for a different size or style. Email us at support@colomboboutique.com with your order number and the item you would like instead. Exchanges are subject to stock availability. Once we confirm availability and receive your return, the replacement item is dispatched at no additional shipping cost to you.

Refund process. Once we receive and inspect your returned item, we will notify you of the outcome by email. Returns are inspected within 1–2 business days of receipt, and approved refunds are issued to the original payment method within 7 days of receiving your return. Your bank or payment provider may take an additional 3–10 business days to post the amount to your account. Refunds are always issued to the original payment method used at checkout. We do not issue refunds in the form of store credit unless explicitly requested by the customer. No restocking fees are charged under any circumstances.

21. Contact details

Store name: Colombo Boutique
Legal entity: Our Beautiful Country LLC
Company number (EIN): 98-1901601
Registered address: 75 E 3RD ST, Sheridan, WY 82801, United States
Email: support@colomboboutique.com
Phone: +44 800 652 3767
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.